Privacy Policy
Last updated: May 2026
At Lumara Jewels we are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains what information we collect, how we use it and your rights in relation to it.
1. Information We Collect
When you visit our website or place an order we may collect the following information: your name, email address, shipping address, billing address, phone number and payment details. We may also collect non-personal information such as browser type, device information and pages visited on our website. This information is collected automatically through cookies and analytics tools to help us improve your experience.
2. How We Use Your Information
We use the information we collect to process and fulfil your orders, send order confirmations and shipping updates, respond to your enquiries and provide customer support, improve our website and the products we offer, and comply with legal and regulatory obligations. We will only contact you for marketing purposes if you have opted in to receive such communications. You can unsubscribe at any time.
3. Sharing Your Information
We do not sell, rent or trade your personal information to third parties. We may share your information with trusted third party service providers who assist us in operating our website and fulfilling orders, such as payment processors, shipping carriers and email service providers. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which it was disclosed.
4. Payment Security
All payments are processed through secure, encrypted payment gateways. Lumara Jewels does not store your full credit card details on our servers. All payment information is handled in accordance with industry standard security protocols.
5. Cookies
Our website uses cookies to enhance your browsing experience, remember your preferences and analyse site traffic. You can choose to disable cookies through your browser settings however this may affect the functionality of certain parts of our website. By continuing to use our website you consent to our use of cookies.
6. Data Retention
We retain your personal information for as long as is necessary to fulfil the purposes outlined in this policy, comply with legal obligations and resolve any disputes. If you would like your data to be deleted please contact us and we will action your request promptly.
7. Your Rights
You have the right to access the personal information we hold about you, request corrections to any inaccurate information, request deletion of your personal information, opt out of marketing communications at any time, and lodge a complaint with the relevant data protection authority in your jurisdiction. To exercise any of these rights please contact our support team.
8. Third Party Links
Our website may contain links to third party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our website and products are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child please contact us immediately and we will take steps to delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our website following any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or the way we handle your personal information please contact our support team. We respond to all enquiries within 24 hours.